TERMS
- SHIPPING & FAQ's
International Orders Welcome!
Please read the
terms for shipping and feel free
to e-mail me
with any questions or concerns.
Thank You!
All Payments are due in full at the time you place
your custom order or when you purchase directly from
the website, Etsy, MakeMinePink.com, catalog or other
ordering method, unless otherwise arranged, including
charges for any upgrades, add on items, customizations,
and/or additional international, AFO/PPO, Alaska, Hawaii,
or US Province shipping charges.
We process payments conveniently through Paypal and
all major credit cards are accepted through the Paypal
secure online server. You do not have to have or use
a Paypal account for your payment to be processed. We
do not take credit cards over the phone, email or fax.
Alternately you may fax, email or mail your order and
pay by personal check or money order. Payment must be
received within 7 days of purchase. All items will be
held for shipping, or for custom work, construction
will begin when funds clear with our bank.
Our standard shipping method within the US is USPS
Priority Mail. Shipping prices will include delivery
confirmation and insurance on orders of $30 or more
(required). International shipping is done via USPS
Global Priority Mail.
If you would like to request any other method of shipping
or if you're shipping will require additional
charges beyond the standard shipping, I will calculate
the extra shipping and send an addendum invoice.
If you email, fax or mail your order please specify
if you want or require special shipping and your invoice
will reflect your request.
Coupon Codes: If you have a valid
coupon code and the shopping cart does not recognize
it, please email info@mamaspocketbook.com and provide
the code your are trying to use, and the source (where
you got the code) and we will respond ASAP.
We insure each package valued over $50 and obtain delivery
confirmation. We are not responsible for items that
are lost or damaged in shipping . If payment is not
received within 7 days, all items will be returned to
inventory and re-listed for sale. We thank you for your
understanding.
As most of my products are lightweight,
shipping is usually via USPS Priority Mail with delivery
confirmation. All items valued above $50.00 will be
insured. If you would like your package to require a
signature for delivery, you must note this in the comments
section of your order. We are not held responsible for
lost or missing items for which the carrier has confirmed
delivery without signature. The postal service will
not process insurance claims on items they confirm as
delivered.
Inventory and One-Of-A-Kind tems that
are marked as "Ready to Ship" or "In
Stock" will ship within 2 business days of completed
payment. Allow 7-14 business days for delivery, yes,
even with USPS Priority Mail Service (their rules, not
mine). To conserve gas, energy, and to keep shipping
costs down, we now take trips to the post office only
3 days per week, on Mon., Wed. & Fri.. If you have
a special occasion and let us know we will make an exception.
We make every effort to have the postal carrier pick
up our shipments every postal workday.
Made-To-Order, Limited Edition and Customized
handcrafted items that are marked as "In stock"
- are shipped within 2 business days via USPS Priority
Mail, unless other arrangements are agreed upon. If
not marked as "In stock" or "Available
to Ship" the limited edition items, made-to-order
and customized orders will be created following receipt
of payment for the order. Generally you will need to
allow 7 - 14 working days (Monday - Friday) for these
items.
Please understand that I am a one person
operation and can only make reproducible, made-to-order
and customized products as they are ordered. I handcraft
each of these kinds of orders individually and many
hours are invested in creating each item. I assure you
- you will be very satisfied with your individualized
item.
If you need your item rushed,
please email me and I will be happy to work with you
to get your item made as quickly as possible.
Please allow 7-10 days for delivery (even though I will
ship USPS Priority) once you receive delivery notification
from me. Please email
or call me at 678-450-0315 with any questions or concerns.
I want you to be happy with your purchase and appreciate
your understanding of my limitations as an artist/handcrafter.
Beauty and quality are my high priorities in creating
your items.
I do not charge handling fees. It is my
gift to you that your item will be beautifully wrapped
and carefully packaged. I also include a small token
of my appreciation with each order. I believe when you
receive an item from Mama's Pocketbook it should be
a joy to open and admire!
RETURNS POLICY -
Made to Order and Customized items are non-refundable
and non-returnable. Payment must be received in full
before production will begin on these types of orders.
I do guarantee my work, so please contact me directly
via email or telephone if you feel your item is defective
in any way or if it has been damaged and we will arrive
at a solution together. If an item is returned without
notice and authorization, no refund will be given. Shipping
fees are non-refundable, however if a serious problem
should occur with an order and replacement is determined
necessary, I will absorb the cost of returned merchandise
shipping and reshipping.
Non-customized products, in-stock products,
supplies, patterns, and other items that are not damaged,
but for some reason does not meet your needs or expectations,
are returnable within 7 days of receipt and in their
original packaging and condition only. You will receive
a refund of the purchase price, less any PayPal fees
incurred by me for the transaction, and less any shipping.
This includes shipping fees I have paid for items that
are offered with free shipping, as I have incurred that
expense as a courtesy, but I cannot refund that expense.
RETURNS _ EMAIL for RA# and physical address
DONATIONS POLICY - Mama's
Pocketbook believes in giving back to the community.
We particpate quarterly with donations to selected charitable
organizations or events. While it is an honor and a
compliment that our products are wanted for donation,
our annual budget allows us to absorb the expense of
miscellanous donations. We do believe in giving back
to the community, however, we receive requests every
month from various groups and have determined that our
best policy will be to continue our selected donations
for breast cancer awareness, single parents support
and other charitable concerns of our choice.
