Please read the terms for shipping and feel free
to e-mail me with any questions or concerns.

Thank You!

Please Note: Due to the overwhelming success of my ad campaigns in Victoria magazine and through MakeMinePink.com, my production schedule has been adjusted for a more realistic time quote. As of February 10, 2008, Please allow a minimum of 14 WORKING (Mon. - Fri.) days for all made-to-order bags for handcrafting and construction, and/or personalization, or on customizing, and depending the complexity of the item. This does not include shipping time. I apologize for the extended schedule, but am an artist running a one-person studio. My standards are high for construction and I will not compromise quality for quantity output. I promise the results will be well worth the few extra days wait.

All Payments are due in full at the time you place your custom order or when you purchase from the website, Etsy, any catalog or other ordering method, including charges for any upgrades, add on items, customizations, and/or additional international, AFO/PPO, Alaska, Hawaii, or US Province shipping charges.

We process payments conveniently through Paypal and all major credit cards are accepted through the Paypal secure online server. You do not have to have or use a Paypal account for your payment to be processed.

Alternately you may phone, fax or mail your order and pay by personal check or money order. Payment must be received within 7 days of purchase. All items will be held until funds clear with our bank.

Our standard shipping method within the US is USPS Priority Mail. Shipping prices will include delivery confirmation and insurance on orders of $25 or more (required).

Shipping via Fed Ex, UPS, DHL or Express Mail and USPS Global Priority Mail is available upon request.

If you would like to request any other method of shipping or if you're shipping will require additional charges beyond the standard shipping, I will calculate the extra shipping and send an addendum invoice.

If you email, fax or mail your order please specify if you want or require special shipping and your invoice will reflect your request.

Coupon Codes: You may either email your order or use the Paypal Shopping Cart to process your order if you are using a discount coupon code or if you want to request an alternative shipping method. Please state your discount code or special instructions in the comments section of your paypal transaction page or email me at dianne@mamaspocketbook.com with any special instructions and I will communicate with you regarding your needs or create a refund or an addemdum invoice for any adjustments.

We insure each package and obtain delivery confirmation. We are not responsible for lost items. If payment is not received within 7 days, all items will be returned to inventory and re-listed for sale. We thank you for your understanding.

Customer Care ~

For Phone, Fax, or Email Orders:
Email: dianne@mamaspocketbook.com
Phone: (678) 450-0315
FAX: (770) 535-8902

For Snail Mail Orders:
Mama's Pocketbook
4053 Deerlope Ct.
Gainesville, GA, 30506

As most of my products are lightweight, shipping is usually via USPS Priority Mail with delivery confirmation. All items valued above $30.00 will be insured. If you would like your package to require a signature for delivery, you must note this in the comments section of your order. We are not held responsible for lost or missing items for which the carrier has confirmed delivery without signature. The postal service will not process insurance claims on items they confirm as delivered.

Items that are marked as "in stock" will ship within 3 business days of receipt of payment. Allow 7-14 business days for delivery, yes, even with USPS Priority Mail Service (their rules, not mine).

Limited Edition and Customized handcrafted items that are marked as "In stock" - are shipped within 3 business days via USPS Priority Mail. Otherwise, most limited edition items, as well as all customized items will be created following receipt of payment for the order.

Please Note: Due to the quantity of orders currently in production - As of January 15, 2008,, You will need to allow between 10 to 14 working days for all made-to-order bags for handcrafting and construction, and/or personalization, or on customizing, and depending the complexity of the item.

Please understand that I am a one person operation and can only make reproducible handbags and other handcrafted items as they are ordered. I handcraft each of these kinds of orders individually. I assure you - you will be very satisfied with your individualized item.

If you need your item rushed, please email me and I will be happy to work with you to get your item made as quickly as possible. Please allow 7-10 days for delivery (even though I will ship USPS Priority) once you receive delivery notification from me. Please email or call me at 678-450-0315 with any questions or concerns. I want you to be happy with your purchase and appreciate your understanding of my limitations as an artist/handcrafter. Beauty and quality are my high priorities in creating your items.

I do not charge handling fees. It is my gift to you that your item will be beautifully wrapped and carefully packaged. I believe when you receive an item from Mama's Pocketbook it should be a joy to open and admire!